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Michigan Avenue Immediate Care
180 N. Michigan Avenue Suite 1720 Chicago, IL 60601 New browser window

 

Monday to Friday 8:00 am - 6:00 pm

Saturday 9:00 am - 1:00 pm

 

Phone   (312) 201-1234
Fax       (312) 201-1202

 

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Philosophy of of MAIC

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History & Philosophy of MAIC and MAPC

We assure you that every doctor, nurse and support staff associated with Michigan Avenue Immediate Care and Michigan Avenue Primary Care is respectful and sensitive to the needs of every patient as a “customer”.

 

Michigan Avenue Immediate Care and Michigan Avenue Primary Care physicians and staff believe that the patient is a “customer” in the true sense of the word and that medicine is the ultimate customer service business.  We strive to provide a unique quality of medical care and are guided by the central question, “What is right for my patient?”.

 

Our guiding service philosopy:

  • To provide our patients with a unique level of caring, sensitivity and professionalism.

  • To be guided by an ethical and moral foundation, ensuring we strive to do the right thing for our patients.

  • To explain fees.  Insurance plans are confusing and we will work with the patient as a partner to solve coverage issues.

  • To invite the patient to be an active participant in the treatment plan, and whenever appropriate, we will provide options.  We realize that every patient is different, and everyone has their own unique preferences.

  • To invite unsolicited feedback and to learn from constructive criticism and concern the patient may have.

  • To remain “blind” to ethnic or religious background, skin color, sexual orientation, disability status, and socioeconomic status.

For a complete version of How We Strive to Be Different, please click here [PDF].

180 N. Michigan Avenue Suite 1720 Chicago, IL 60601, Phone: (312) 994-3000, Fax: (312)201-1202, Email

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